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How can I trust the quality of the tours that I buy from Explore Vietnam Tour ?
Explore Vietnam Tour was founded by a group of experienced tour guides and operators who have been working for more than 10 years in tourism. We are one of the leading local tour operators in Vietnam, Laos, and Cambodia. Our team is knowledgeable and friendly, and we have earned a reputation for offering great value for your money. When you book your trip with us, we guarantee that it will be worry-free. Travel with us, and we ensure you will come back to us again.
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How do I book and pay for a tour ?
Once you have found a tour that you would like to book, please click on “Booing it" and fill in your booking details (the departure date that you would like to go, the package, the number of people, your full name, nationality, email address and any special requests). Once we confirm the availability, we will send you an email to confirm and our payment policy. With this, you can choose your preferred payment method and pay us.
- With tour bookings, you DO NOT need to pay total in advance, we just need 30% for Deposit, to ensure that you use our services.
- With flight or train ticket and hotel bookings, we require 100% total payment in advance.
If you would like to pay by others methods, please inquire with us directly.
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What if I need to cancel or change my itinerary?
We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.
Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.
For each tour, the cancellation and change policies depend on the status of services providing. Please read our "Payment & Refund policies" or inquire directly for the change or cancellation policy for any particular tour.
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Do you offer longer or more customized tours?
You can ask for longer tours or customize your favourite travels with any our tours. Tours on our site http://www.explorevietnamtour.com or http://vietnamexploretour.com are popular tours which can be changed or customized for your needs.
If you have questions about a particular tour or would like a longer or more customized tour, please contact us at sales@explorevietnamtour.com, and our travel experts will help you find your best travel itinerary.
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What if I have special needs for the tour?
If you have special requirements – for example, if you have a large group or young children, or you have infants or the old people in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation ...) to ensure that we can meet your needs.
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How can I book a hotel/ resort room ?
Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with “booking” and please fill out all customer and payment information, as well as any special requests. We will confirm the availability of the hotel, and send you payment details as with tour booking.
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When do I need to pay for hotel/resort booking?
All hotel/ resort reservations must be paid in advance and immediately after booking the hotel/resort. We cannot hold hotel/resort bookings without payment.
Note that we accept payment through Western Union or MoneyGram, Bank transfer, Credit cards and cash. It is easy for you to send us the Deposit, to hold your hotel/resort bookings.
If you are paying by credit card online, your credit card will not be billed until after we confirm the availability of the hotel.
we require 100% total payment in advance for hotel booking.
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Can I make a reservation for someone else?
Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details. You can also pay by cash, credit cards or bank transfer for someone else. However, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.
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How do I know my reservation is confirmed?
After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax.
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Can I make payment for someone else using a credit card?
No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.
However, you can pay for someone else using bank transfer.
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What currency your prices are in?
All of the prices on our website are in US Dollar.
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Do you accept credit card?
Yes, We accept Master Card, Visa Card and American Express.
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How many payment methods do you offer and what are they?
Now we offer 4 payment methods: Cash, Bank transfer, Credit cards and Western Union.
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Do you have electronic air tickets?
Most the airlines in Vietnam offer electronic ticket. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.
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I am not ready to book right now, what should I do?
For flights, you can make a booking and then we can hold the booking for a limited period of time until you are ready to purchase and issue the ticket. When you make a booking, we will inform you of the amount of time until the ticket must be issued since the time table varies by airlines.
For hotels, in order to make a booking and hold a room, you must confirm and pay immediately. Unfortunately, we cannot hold a hotel booking for you without payment.
For tours, we require 30 % for Deposit. This amount is to cover our costs if you cancel the tour. For hotels, we require 100% payment in advance. This payment is for cancellation charges of hotels/resorts.
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